Approximately sixty-nine percent of consumers would like to move their entire financial life onto digital channels. It isn't enough for banks to simply adopt a few digital services. Rebuilding customer service models and focusing on positive experiences are vital in today's landscape.
The pressure to innovate is high as firms must not only embrace digital services, but also become more consultative and approachable.
In fact, forty percent of consumers believe they're more likely to get help with personal finance management and investment from non-bank sources than they will from traditional banks.
Firms must adjust in response to new expectations around digital solutions and consultative service models. Risk analytics solutions can help you adapt to these trend by streamlining your backend processes.
GDS Link offers the combination of technology and consulting you need to adapt as expectations shift quickly in the industry.