Some customers may think quality service is inherent, and shouldn't come at an extra price. Even so, many bank customers are so frustrated that they say they would actually be willing to shell out extra money if it meant a higher level of service.
Lisa Bonalle, recently appointed CEO of GDS Link, is a key figure within financial services and despite taking the helm just a few months ago, her fresh perspective is already making waves. In a recent interview with GDS Link’s EVP of Partnerships and the host of The Lending Link, she delved into the ways digital…