Top Takeaways from the GDS Link and TransUnion Webinar on Optimizing Collections in 2024

Optimizing collections strategies is crucial now, more than ever, for decision-makers across lending organizations, financial institutions, and fintechs. With economic conditions constantly changing, grasping the nuances of debt collection has become paramount. 

In the insightful webinar, “Optimizing Collections in 2024,” hosted by GDS Link and TransUnion, attendees explored the dynamics of modern collection strategies amidst these shifts. The deep dive included: 

  • Discussions on the impact of economic fluctuations on collections. 
  • The pivotal role of data analytics in shaping effective strategies. 
  • The influence of the regulatory landscape. 

Participants comprehensively understood how to adapt collection strategies to current economic challenges and consumer behavior trends. The session also highlighted transformative tools like caller name optimization and branded call display, with insights from TransUnion’s Javier Alvarado. Real-world success stories demonstrated significant improvements in collection outcomes through the strategic use of advanced analytics and communication initiatives. 

For those keen on delving deeper, here are some of the top questions from the webinar, paired with expert responses: 

How do current economic fluctuations influence collection strategies? 

  • Javier Alvarado, Director of Financial Services at TransUnion: “The landscape now, with rising delinquencies, demands a nuanced approach to collections. By deeply understanding these shifts, lenders can fine-tune their strategies, effectively addressing the increase in delinquencies through advanced analytics. This approach ensures efficiency and compliance with evolving regulatory standards.” 

How crucial is technology in modern collection strategies? 

  • Rich Alterman, Host of GDS Link’s Podcast, The Lending Link: “Technology is fundamental. Advanced analytics and innovative communication tools enhance portfolio segmentation, improve contact strategies, and ensure compliance with regulations like Regulation F. Leveraging technology optimizes success rates in collections while upholding consumer protection.” 

What role does communication play in effective collections? 

  • Javier Alvarado: “Effective communication is key. Technologies like caller name optimization and branded call display greatly improve contact rates by ensuring calls are not dismissed as spam. These tools boost collection efficiency, help maintain compliance, and enhance the consumer experience.” 

What future trends should lenders be aware of in collections? 

  • Rich Alterman: “Looking ahead, lenders should anticipate further advancements in data analytics and the integration of AI and machine learning. These technologies will revolutionize the formulation and execution of collections strategies, making them more personalized and data-driven. Staying informed about these trends is crucial for maintaining competitiveness.” 

Unlock the Future of Collections: Insights and Innovations from GDS Link + TransUnion. 

This webinar wasn’t just an ordinary session but a comprehensive exploration of the strategies shaping the collections’ future. Our speakers, experts from GDS Link and TransUnion, provided valuable insights emphasizing the necessity of evolving with the times, especially in using advanced analytics and communication technologies. 

If you missed the live session or want to revisit the discussions, we encourage you to check out the webinar replay. It’s an excellent resource for anyone looking to enhance their approach to collections with proven strategies and innovative tools. 

By tapping into the expertise shared during this session, you can better prepare for the challenges ahead, improve your operational strategies, and ensure that your collections practices are as effective and compliant as possible. 

Jump-start your journey towards more effective collections by engaging with the insights from our webinar today! For personalized guidance and solutions, contact GDS Link to discuss how we can help optimize your collections strategy.

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Interested in more resources from the webinar?
Explore these collaborative materials from GDS Link and TransUnion.

[Podcast]TransUnion’s Director of Financial Services Talks Collections, Communication, and Cutting-Edge Strategies 

[Podcast]SVP at TransUnion Discusses the Evolution of Credit Reporting for Buy Now, Pay Later Schemes 

[Case Study] GDS Link +TU Helps Credit Union Achieve 60% Auto-Decision Rate and 40% Auto-Approval Rate 

[Webinar]TransUnion + GDS Link: The Q4 Power Play – Winning Credit Card Strategies for Black Friday & Beyond 

[Podcast]Exploring the Future of Buy Now Pay Later (BNPL) with TransUnion’s Liz Pagel 

[Podcast]TransUnion’s Sean Flynn Explores Key Trends Impacting Credit Unions and Community Banks 

About GDS Link 

GDS Link is a global leader in credit risk management, providing tailored software solutions, analytical services, and consulting services. Our customer-centric risk management and process automation platforms are designed for the modern lender who seeks to capitalize on the entire credit lifecycle. 

By providing a personal, consultative approach and leveraging our industry-leading knowledge and expertise, GDS Link’s solutions and services deliver exceptional value and proven results to thousands of clients worldwide. 

About TransUnion 

With over 50 years of experience as a credit reporting agency, TransUnion has been at the forefront of fostering trust. The company’s extensive history in stewarding and analyzing data has cultivated a comprehensive understanding of consumer identity. Further bolstered by significant investments in new data sources and technology, TransUnion has broadened its expertise into fraud, marketing, and customer-driven analytics.  

TransUnion is a global information and insights company, which is pivotal in facilitating trust within global commerce. This achievement is realized through providing a Tru™ picture of individuals: a practical view of each consumer derived from a vast array of online, offline, public, and proprietary data, all managed with the utmost care.  


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